We are happy to help with a dress, sizing, delivery, an existing order, a return, or a larger purchase. Send us a message using the form below and a member of the Loyces team will reply by email.
Before you send your message
- For a product question, include the product name, product link, or SKU.
- For sizing help, include your full bust, waist, and hips, together with the size you are considering.
- For an existing order, use the same email address used at checkout and include your order number.
- For a delivery question, include the destination country and postcode. If the order has shipped, also include the tracking number.
- Please do not send payment-card numbers, account passwords, or other unnecessary sensitive information.
How can we help?
A dress or its condition
Ask about the fabric, color, construction, condition, tags, or any detail that is not clear in the listing. Where possible, we will check the actual piece before replying.
Sizing and measurements
Send the product name or SKU and your body measurements. Please read How We Measure first so that we can compare the same measurement points.
Shipping and delivery
Ask whether we can ship to your address, request an available carrier, or contact us about tracking. Delivery times, customs information, and carrier details are explained in our Shipping & Delivery Policy.
Cancellations and returns
Include your order number and clearly tell us whether you want to cancel, request a return, or report a problem. Please review the time limits and instructions in our Cancellations, Returns & Refunds Policy.
Orders for more than 10 dresses
If you want to purchase more than 10 dresses or discuss a wholesale order, contact us before placing the order. Tell us the approximate quantity, destination country, required date, and the products or types of dresses you are interested in. Availability is limited and some pieces are one-of-one.
Order changes and urgent requests
If you need to request an address change or cancellation, send the form immediately and clearly identify the request in your message. A change or cancellation is not confirmed until Loyces replies with written confirmation. Once an order has been dispatched, an address change may need to be requested directly from the carrier and cannot be guaranteed.
Send us a message
Complete the form below as accurately as possible. We will reply to the email address you provide, so please check it carefully before submitting. If you do not see our reply, check your spam or junk folder.
Tell us how we can help. Include the product name or SKU, order number, and any important date or destination when relevant.
Important: Do not send a return to the business address or to any address shown elsewhere on this website. The correct return address is provided only after a return is authorized.