Loyces ships in-stock dresses worldwide from China. Some dresses are one-of-one pieces, while others may have more than one unit available. This policy explains our processing times, delivery options, shipping charges, carrier arrangements, customs responsibilities, and what to do if a delivery problem occurs.
Nothing in this policy limits any mandatory consumer rights that apply to you. If local law gives you more favorable rights than this policy, those rights will apply.
Shipping at a glance
- In-stock dresses are normally dispatched within 1–3 business days after successful payment.
- Standard shipping normally takes an estimated 5–12 business days after dispatch.
- Expedited shipping normally takes an estimated 3–5 business days after dispatch.
- Available shipping methods, charges, and any detected remote-area surcharge are shown at checkout.
- Import duties, VAT, customs-clearance fees, and similar destination charges are not included unless checkout expressly states otherwise.
- Processing and delivery times are estimates rather than guaranteed arrival dates.
1. Processing time before dispatch
We normally need 1–3 business days after successful payment to inspect, prepare, pack, and dispatch an in-stock dress. This processing period is separate from the carrier’s delivery time.
If we need to verify payment, confirm an incomplete address, or obtain other information required to ship the order, processing may pause until the issue is resolved. If an item unexpectedly becomes unavailable, we will contact you and provide an appropriate solution, which may include a refund.
For this policy, business days generally exclude Saturdays, Sundays, and public holidays at the dispatch location. A carrier may use a different method to calculate its transit days.
2. Shipping methods and estimated delivery times
| Shipping option | Estimated delivery after dispatch | Carrier selection |
|---|---|---|
| Standard shipping | Normally 5–12 business days | Loyces selects the suitable available carrier and route |
| DHL expedited shipping | Normally 3–5 business days | The customer may select DHL when this option is available at checkout |
| FedEx expedited shipping | Normally 3–5 business days | The customer may select FedEx when this option is available at checkout |
These estimates begin after dispatch and do not include the 1–3-business-day processing period. Available methods vary by destination, postcode, parcel details, and carrier serviceability. Expedited shipping is generally more predictable than standard shipping, but no method is immune from customs or carrier delays.
3. Carriers and final-mile delivery
Depending on the shipping option and destination, Loyces may use DHL, FedEx, SF International, Cainiao (including 4PX services), or another suitable delivery partner shown or permitted by the selected method.
When you purchase an available DHL or FedEx option at checkout, that is your selected expedited carrier. If the selected service becomes unavailable before dispatch, we will contact you about the available alternatives.
Customers cannot select the carrier used for standard shipping. A standard shipment may be transferred to a local postal service or courier for customs handling or final delivery. The name shown in tracking may therefore change during the journey.
4. Shipping charges, remote areas, and large orders
Shipping charges are calculated at checkout using the delivery destination and relevant package details. The available rate must be selected and accepted before payment.
If the selected carrier classifies the destination as a remote area and the surcharge is detected by our shipping system, the remote-area charge will be included automatically in the checkout rate.
Loyces does not currently offer a permanent free-shipping threshold. We may offer free or reduced shipping as a temporary promotion in the future; any such offer will apply only when it is expressly displayed and its conditions are met.
If you would like to purchase more than 10 dresses or discuss a wholesale order, please contact us through the form below before ordering so we can review availability, packing, and shipping arrangements with you.
5. Import duties, VAT, taxes, and customs fees
Unless checkout expressly states that a charge is included, the product price and shipping charge do not include destination-country import duties, VAT, sales or use taxes, customs-clearance fees, brokerage charges, or other fees imposed after import.
The recipient is responsible for paying charges assessed by the destination’s customs authority, the carrier, or another government or clearance body. These charges are not controlled by Loyces and may vary by country, order value, product classification, and local rules. Please check with your local customs authority if you need an estimate before ordering.
Customs may request identification, tax information, proof of purchase, or other documents from the recipient. Please respond promptly to avoid delay, storage fees, return, or abandonment of the parcel.
6. Destinations and addresses that checkout cannot serve
If checkout does not accept your country, territory, postcode, PO box, APO/FPO address, or other delivery address, please use the form below to ask us about shipping. We may be able to investigate another route or carrier, but we cannot guarantee that service will be available.
Please do not enter a false, incomplete, or nearby address to bypass a checkout restriction. We must be able to provide the carrier with a complete and accurate delivery address.
7. Delivery estimates and possible delays
All processing and delivery times on this page, at checkout, or in an order message are good-faith estimates unless Loyces expressly confirms a guaranteed service in writing. Delays may be caused by customs inspections, incomplete recipient information, severe weather, public holidays, peak seasons, security checks, strikes, transport disruption, local delivery conditions, or other events outside reasonable control.
If you need a dress for a wedding, prom, or another fixed event, please order early and contact us before purchasing if timing is essential. Selecting expedited shipping reduces the estimated transit time but does not by itself guarantee delivery by a particular event date.
Nothing in this section removes any mandatory right you may have when an order is not delivered within an agreed or legally required period.
8. Signature requests
A signature may be required by the carrier depending on the service, destination, and parcel. If you want signature service, contact us through the form below before dispatch. We will ask the carrier where possible, but availability cannot be guaranteed. If an optional signature service has an additional charge, we will tell you before adding it.
9. Address accuracy and address changes
Please check the recipient’s full name, street address, building or apartment details, city, state or province, postcode, country, telephone number, and email address before placing the order.
To request an address change before dispatch, submit the form below immediately. An address change is not confirmed until Loyces confirms it. For payment security, we may need to verify the new information or cancel the original order so a corrected order can be placed.
After dispatch, Loyces cannot guarantee an address change. You must contact the shipping carrier as soon as possible and should also notify us. The carrier decides whether a correction, redirect, or hold is available and may charge a fee.
Loyces does not set or add a separate address-correction penalty. However, if inaccurate or incomplete information supplied by the customer causes an actual carrier correction fee, failed delivery, return-to-sender charge, or reshipping cost, the customer may be responsible for that actual cost where permitted by law.
10. Refused, unclaimed, and failed deliveries
Please follow tracking, respond to carrier or customs requests, and collect the parcel within the carrier’s holding period. Refusing a parcel, failing to collect it, or failing to pay required import charges does not by itself complete a cancellation or return request.
If a parcel is returned because it was refused, unclaimed, addressed incorrectly with information supplied by the customer, or held for unpaid duties or taxes, any refund will be considered only after the parcel returns and is inspected. The applicable terms—including any lawful deduction for actual unrecoverable outbound shipping, return-to-sender, customs, storage, or carrier charges—are explained in our Cancellations, Returns & Refunds Policy.
These deductions will not apply when the failed delivery resulted from an error by Loyces or where applicable law does not allow them.
11. Delayed or potentially lost parcels
A gap in tracking updates does not always mean that a parcel is lost, particularly during international transit, customs processing, or transfer to a local carrier. If tracking has stopped updating for an unusual period, the estimated delivery window has passed, or the parcel otherwise appears lost, submit the form below with your order number and tracking number.
Loyces will investigate with the relevant carrier before determining the appropriate resolution. Please cooperate with reasonable carrier requests, such as confirming the delivery address or completing a non-receipt statement. If the carrier confirms that the parcel is lost, we will provide the remedy required in the circumstances, which may include a replacement where available or a refund. Because some Loyces dresses are one-of-one, an identical replacement may not be possible.
If tracking shows the parcel as delivered but you cannot locate it, first check with household members, reception or building staff, safe locations, neighbors, and the local delivery carrier. Then contact us promptly if it remains missing.
12. Parcels or dresses damaged in transit
Please inspect the parcel and dress promptly after delivery. If the packaging or dress is damaged, contact us as soon as possible—preferably within 7 calendar days after delivery—and provide clear photographs of:
- the outside of the parcel and every visibly damaged area;
- the shipping label, including the tracking number;
- the internal packaging; and
- the full dress and close-up images of the damage.
Please keep the dress, packaging, and shipping label until we confirm that the carrier investigation is complete. The preferred 7-day reporting period helps us preserve carrier-claim evidence and does not limit any longer rights provided by law. The remedies and return arrangements for a damaged item are explained in our Cancellations, Returns & Refunds Policy.
13. Ask about shipping
Use the form below for a destination check, carrier or signature request, address-change request, wholesale inquiry, delayed or missing parcel, or shipping-damage report. If you have already ordered, include your order number and tracking number when available. If you have not yet placed an order, you may leave the order number blank.
Ask us about delivery to your address, a shipping option, an existing shipment, or an order of more than 10 dresses.