Refund and Returns Policy

Each Loyces dress is a limited-stock or one-of-one piece. We want you to be able to inspect and carefully try on your dress after it arrives. This policy explains how to cancel an order, request a return, and receive a refund for purchases made through loyces.com.

Nothing in this policy limits any mandatory consumer rights that apply to you. If local law gives you more favorable rights than this policy, those rights will apply.

1. Cancelling an order before dispatch

To cancel an order, submit the form at the bottom of this page as soon as possible. If we receive and process your cancellation before the parcel is handed to the carrier, we will cancel the order and issue a full refund to the original payment method. No restocking fee applies to a successful pre-dispatch cancellation.

Because orders may be prepared quickly, a cancellation is not confirmed until you receive our confirmation. If the order has already been dispatched, it cannot be recalled and the return procedure below will apply after delivery.

2. Returns for fit or change of mind

You may request an eligible return for fit or change of mind by notifying us within 14 calendar days after the order is delivered to you or to the person you designated to receive it. Delivery is normally determined by the carrier’s tracking record. You do not need to give a reason, although your feedback is helpful.

After notifying us, you must send the item back within another 14 calendar days. We will provide the correct return address and shipping instructions after reviewing the request. Any delay by Loyces in sending those instructions will not shorten a mandatory legal return period.

3. Items eligible for return

Regular-price, sale, and discounted dresses may be returned under this policy if the request is made on time and the dress meets the return-condition requirements below.

An item clearly identified as Final Sale before purchase, or an item made to your specifications, personalized, or materially altered at your request, may be excluded from voluntary change-of-mind returns where permitted by law. These exclusions do not remove any rights you may have if an item is faulty, incorrect, materially misdescribed, or otherwise protected by mandatory law.

4. Return condition

You may carefully try the dress on indoors, as you would in a shop. For a voluntary return, the dress must be returned:

• unworn beyond a careful indoor try-on;
• unwashed, unaltered, and unrepaired;
• free from makeup, deodorant, tanning products, perfume, smoke, food, pet hair, and other stains or odors;
• free from pulls, tears, missing embellishments, or other damage caused after delivery; and
• returned with all supplied tags, belts, straps, garment bags, and other accessories.

Please try the dress on over clean undergarments, on a clean and dry surface, and without jewelry or accessories that may catch the fabric. A dress worn to an event, photo shoot, fitting session involving alterations, or any other extended use is not considered a try-on.

Where permitted by law, we may refuse a voluntary return or reduce the refund to reflect loss in value caused by handling beyond what is reasonably necessary to inspect and try on the dress. Mandatory consumer rights remain unaffected.

5. The 10% restocking fee

A restocking fee equal to 10% of the returned item’s price after discounts will be deducted from the refund for a voluntary fit or change-of-mind return where this fee is permitted by law. The fee covers inspection, handling, and preparing the one-of-one item for sale again.

The 10% restocking fee will not apply:

• to an order successfully cancelled before dispatch;
• where a mandatory statutory cancellation or withdrawal right does not allow the fee;
• when Loyces sent the wrong item; or
• when the item is damaged on arrival, defective, materially different from its listing, or substantiated as inauthentic.

The restocking fee covers normal return processing; it does not cover cleaning, repair, missing parts, alteration, or other avoidable loss in value. Any additional deduction will be made only where legally permitted and will reflect the actual loss caused.

6. Return shipping, original delivery charges, duties, and taxes

For a fit or change-of-mind return, you are responsible for the return shipping cost. Use a tracked service and retain the receipt and tracking number. We strongly recommend shipping insurance for the full value of the dress. The returned item remains your responsibility until it is delivered to the return address we provide, except where mandatory law states otherwise.

Original delivery charges are normally non-refundable for voluntary returns. Where applicable law requires us to refund outbound delivery, we will refund the cost of the least expensive standard delivery method offered for the order. Any additional amount paid for expedited or premium delivery will not be refunded unless required by law.

Import duties, brokerage charges, and taxes paid directly to a customs authority, carrier, or other third party are not collected by Loyces and cannot be refunded by us. You may be able to request a refund from the relevant authority or carrier. Taxes collected directly by Loyces will be refunded where required.

For an incorrect, damaged, defective, or materially misdescribed item, Loyces will arrange the return or reimburse reasonable authorized return shipping costs. Please contact us before paying for return shipping so we can provide the appropriate instructions.

7. Incorrect, damaged, defective, or materially misdescribed items

Please inspect your order promptly after delivery. If the item is incorrect, arrives damaged, appears defective, or is materially different from the listing, contact us as soon as possible—preferably within 7 calendar days—and include clear photographs of the dress, packaging, shipping label, and the issue. This preferred reporting period helps us investigate with the carrier and does not remove any longer rights provided by law.

After reviewing the issue, we will provide an appropriate remedy. Because most Loyces pieces are one-of-one, an identical replacement may not be available. Depending on the circumstances and your legal rights, the remedy may be a repair, replacement where possible, price reduction, or refund. No restocking fee will apply, and Loyces will bear reasonable authorized return costs when the claim is accepted.

A characteristic, sample-handling mark, missing retail tag, or other condition point that was clearly described and photographed before purchase will not normally be treated as a description discrepancy.

8. Authenticity guarantee

Loyces guarantees the authenticity of every item sold as a branded piece. If a branded item purchased from Loyces is credibly shown not to be genuine, contact us through the form below and provide the available evidence. We may request documentation from the brand, a recognized independent authentication service, or another reliable source, and may ask to inspect the item.

If the claim is substantiated, we will provide a full refund of the amount paid to Loyces for the item and reimburse reasonable return shipping. There is no time limit on this authenticity guarantee. This guarantee is additional to, and does not replace, your legal rights.

9. Exchanges

We do not offer direct exchanges because each dress is limited-stock or one-of-one. If you prefer another available dress, you may place a new order and return the original item under this policy. We cannot reserve another item while a return is in transit.

10. Refused, unclaimed, and undeliverable parcels

Refusing a parcel or failing to collect it does not by itself complete a cancellation or return request. Please contact us through the form below. If an order is returned because it was refused, unclaimed, addressed incorrectly with information supplied by the customer, or held for unpaid duties or taxes, any refund will be processed only after the parcel returns to us and is inspected.

Where permitted by law, we may deduct the applicable 10% restocking fee and any actual, unrecoverable outbound shipping, return-to-sender, customs, storage, or carrier charges from the refund. These deductions will not apply when the return resulted from an error by Loyces or where they are prohibited by law.

11. How to request a cancellation or return

1. Submit the contact form at the bottom of this page. Include your name, email address, order number, the item concerned, and whether you want to cancel the order, return it, or report a problem.
2. For a damaged, defective, incorrect, materially misdescribed, or authenticity-related claim, include photographs and any supporting evidence available.
3. Wait for the return authorization, correct return address, and shipping instructions. The authorization is an administrative step and does not reduce any mandatory right that you exercised on time.
4. Pack the dress securely with all tags and accessories, and dispatch it within 14 calendar days after notifying us and receiving the instructions.
5. Send us the tracking number and keep your shipping receipt until the refund is complete.

Do not send a return to an address shown elsewhere on the website or on the original parcel. The correct return location may be different and will be supplied only after authorization. Loyces cannot be responsible for delay, loss, customs charges, or non-delivery caused by sending a parcel to an unauthorized or incorrect address.

12. Refund processing

After the return is received and inspected, we will normally initiate the approved refund within 5 business days. Where mandatory law requires an earlier refund or calculates the deadline from our receipt of your cancellation, the returned item, or proof of return, we will follow that requirement. We may withhold a statutory cancellation refund until we receive the item or acceptable evidence that it has been sent back, where the law permits us to do so.

Refunds are issued to the original payment method. The time needed for the credit to appear after we initiate it depends on your bank, card issuer, or payment provider. We will explain any lawful deduction, including an applicable restocking fee, loss in value, or unrecoverable charge.

13. Your legal rights

This policy provides Loyces’ commercial return terms and does not exclude, restrict, or replace rights that cannot legally be waived. If a provision of this policy conflicts with mandatory consumer law applicable to your purchase, the mandatory law will take priority and the remainder of the policy will continue to apply.

Optional cancellation wording

You may use the contact form below or any other clear written statement. You do not have to use these exact words:

I hereby give notice that I wish to cancel my purchase of [item name], order number [order number], ordered on [date] and received on [date]. My name is [name], my email address is [email], and today’s date is [date].

Request a cancellation, return, or refund

Submitting this form records the date of your notice. You do not need to wait for authorization to preserve a cancellation or return request made within the applicable period. We will acknowledge the request and send the next steps, including the return address when a return is required.

Use this form to cancel an order or request a return or refund. Enter your order number and tell us which item the request concerns.

Your name

Email

Order number (if you have one)

Message

Leave this field empty

Confirm cancellation or return